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We offer both Face to Face and Phone appointments.  If you require EAPA assistance please connect with us through our Contact page by clicking here - choose EAPA for your Enquiry  

How EAPA can help you.

EAPA is a NSW Government scheme designed to: 

  • Assist customers who are experiencing a short-term financial crisis or emergency and need help to pay their home electricity and/or natural gas (energy) bills.

  • Help customers stay connected to essential energy services.

How Does The EAPA Scheme Work? 

  • EAPA vouchers are issued by participating EAPA providers such as Community Support and Outreach Services Central Coast and many others. The EAPA Scheme operates through a voucher system where each voucher is worth $50.

  • The EAPA provider assesses the customer's situation and determines each case based on individual circumstances. The vouchers issued to the customer will be sent to the retailer electronically by the EAPA provider and the vouchers will be applied to the customer's account.

  • Note: Before contacting an EAPA Provider to make an appointment for an EAPA assessment, please contact your electricity or gas supplier to find out what payment plans and other assistance might be available. You may be able to agree on a payment plan with your supplier to suit your financial situation.

Who is eligible for EAPA?

  • An energy account holder with an authorised energy retailer (i.e. the current bill is solely or jointly in his or her name); AND

  • The energy account is for a NSW residential premises (i.e. the current bill charges are on a residential or rural tariff for their home electricity and/or natural gas (energy) bill); AND 

  • The customer is currently experiencing short-term financial hardship and is finding it hard to pay their most recent energy bill. Eligible hardship may include loss of income, unexpected medical costsnatural disaster (flood, bushfire, or drought). NB. The rising cost of living does not qualify as short-term financial hardship.

How to apply for EAPA

To secure an appointment for an EAPA assessment, you must provide the following documents:
•    Current electricity and/or gas bill including both sides of all pages
•    Photo ID, stating your name and address as shown on your bill

Please call us on 4329 4477 to make an appointment...Or... Please click on the link to be directed to our contact form and one of our team will call you as soon as possible.

Click here for more information or to apply directly through Service NSW. 

Click here for more information about other energy rebates

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